Oasis Pet Styling endeavours to make your pet’s grooming experience as safe and pleasant as possible.

Cancellations/No Shows

A minimum of 24 hours notice is required for cancellations to avoid additional fees. Late cancellation of less than 24 hours is 50%. No-shows are 100% of you appointment cost.

Booking Your Appointments

As we are a small, and very busy team, we advice you to book your appointments in advance to avoid missing out. 

Aggressive or Difficult Cats

Our staff is a team of highly trained & skilled stylists offering a boutique service. As such, the safety and wellbeing of our staff & your cats are our top priority. Due to a high demand for service, we are no longer accepting extremely difficult, aggressive or dangerous cats. It is up to our discretion as to what we will or won’t continue to groom & in the instance we continue servicing a difficult or dangerous animal, additional fee’s may apply for extra care and handling.

Health/Medical Problems

Grooming can sometimes expose hidden medical problems or aggravate current ones, and can occur during or after grooming. All veterinary care expenses will be covered by the animal’s owner.

Accidents

There is always a risk when dealing with animals, and although rare, should an accident occur, you will be notified. If we deem it is serious and the owner is not contactable, we will seek immediate veterinary care for your animal. All expenses are the responsibility of the pet’s owner. We will not be held responsible for any pet that may pass away during the grooming process.

Fleas    

Should your cat have any fleas they will be given a flea bath at your expense.

Matted Coats

Cats with matted coats require extra attention. If your cat needs to be shaved to remove matting, you acknowledge that you agree to this procedure and any risk. There may be an additional charge for this process.

Payment

Payment is strictly due at time of pick up. Pricing is subject to change. Late payment is subject to additional fee’s.

Satisfaction

Your satisfaction is important to us. If you are unhappy/would like something adjusted, please let us know when you pick up your pet. Once a pet leaves our premises any return visits are treated as a new appointment and charged accordingly.