Grooming Policy

Singleton Grooming Salon (SGS) endeavour to make your pets grooming experience as safe and pleasant as possible.

Health/Medical Problems

Grooming can sometimes expose hidden medical problems or aggravate current ones, and can occur during or after grooming. All veterinary care expenses will be covered by the animal’s owner.

Accidents

There is always a risk when dealing with animals, and although rare, should an accident occur, you will be notified. If SGS deem it is serious and the owner is not contactable, SGS will seek immediate veterinary care for your animal. All expenses are the responsibility of the pet’s owner. SGS will not be held responsible for any pet that may pass away during the grooming process.

Fleas     

Should your pet have any fleas they will be given a flea bath at your expense of an extra $10-15.

Dangerous or Aggressive Animals – Refusal of Services

In the event that your pet becomes too stressed or dangerous to groom, SGS has the right to refuse grooming services, stop grooming services or cancel grooming services at any time before, during or after grooming and client will be charged appropriately for work completed to that point.

 Matted Coats

Pets with matted coats require extra attention. If your pet needs to be shaved to remove matting, you acknowledge that you agree to this procedure and any risk. There may be an additional charge for this process.

Interruptions during Grooming Services

If you come to pick your pet up before you have received a message, and it is still being groomed, please DO NOT talk to your pet or allow him/her to see you. Please step outside for a few moments until the groom is completed.  If your pet becomes too distracted to groom, we reserve the right to end the grooming session and the full grooming price will be charged.

Cancellations/No Show

SGS require any salon cancellations are made at least 24 business hours in advance. Failure to inform us will result in an extra fee being charged upon the next visit.

Payment

Payment is strictly due at time of pick up. Pricing is subject to change. Late payment is subject to additional fee’s.

Satisfaction

Your satisfaction is important to us. If you are unhappy/would like something adjusted, please let us know when you pick up your pet. Once a pet leaves our premises any return visits are treated as a new appointment and charged accordingly.

Photographs

This release authorises SGS to take photos of your pet for client file and for any marketing or advertising by SGS. All photos taken are property of SGS.